Your Privacy Is Our Responsibility
Here is a full explanation of how your personal information is collected, stored, and kept secure on the abv77 platform.
1. Introduction & Scope
This Privacy Policy ("Policy") applies to all users of the abv77 platform. When you visit the abv77 website, create an account, or use any of our services, you agree to the terms of this Policy.
abv77 operates a safe and transparent online entertainment platform for players in Bangladesh. We believe that protecting your personal information is a fundamental right. That is why we manage your data while maintaining the highest security standards.
If this Policy changes, we will notify you via an announcement on the platform. If you continue using our services after any changes, you will be considered to have accepted the updated Policy.
This Policy is effective under Bangladesh Standard Time (BST, UTC+6).
2. What Information We Collect
abv77 collects various types of information from users as needed to provide its services. The categories of information collected are described below:
2.1 Information You Provide Directly
When you register on our platform or manage your account, you voluntarily provide the following information:
- Full name and username
- Email address
- Date of birth (for age verification)
- Mobile number
- Payment method details (bKash, Nagad, Rocket, or bank account information)
- Documents required for identity verification
2.2 Automatically Collected Information
Some information is collected automatically while you use our platform:
- IP address and device identification details
- Browser type and version
- Platform usage history and session logs
- Information from cookies and similar tracking technologies
- Transaction history from gaming activity
- Approximate geographic location of the device
2.3 Information Received from Third Parties
For the purpose of identity verification and fraud prevention, we may occasionally verify information through trusted third parties. This may include transaction confirmation details from payment processors.
3. Purpose of Using Your Information
abv77 uses the information it collects only for the following legitimate purposes:
3.1 Account Management & Identity Verification
We use your information to create, manage, and secure your account. This includes age verification — abv77 provides services only to individuals aged 21 or above.
3.2 Transaction Processing
We use payment-related information to process your deposit and withdrawal transactions. This information is essential to complete transactions via bKash, Nagad, Rocket, and bank transfer.
3.3 Customer Support
Our 24/7 live chat and email support team may access your account information to resolve your issues. This is solely for the purpose of resolving your issues quickly.
3.4 Security & Fraud Prevention
We analyse usage data to maintain platform security, prevent unauthorised access, and detect fraudulent activity.
3.5 Responsible Gaming
This information is used to monitor your gaming behaviour and, where necessary, provide responsible gaming alerts or assistance.
3.6 Service Improvement
Data is used in anonymous statistical analysis to improve the experience on our platform.
4. Data Storage & Security
abv77 is committed to ensuring the highest level of security for your information. We follow the highest industry-standard security practices.
4.1 Encryption Technology
All your data is transmitted and stored using SSL encryption technology. This technology protects your information from unauthorised access by third parties.
4.2 Access Control
Only authorised staff may access your information, and only when required for a specific task. All staff are bound by strict confidentiality agreements.
4.3 Data Retention Period
We retain your information for as long as your account remains active. Even after an account is closed, some information may be retained for a defined period to meet legal and regulatory requirements.
No full payment card numbers or bank PINs are stored on our servers. Payment information is handled within the secure systems of the relevant payment processor.
5. Data Sharing Policy
abv77 does not sell, rent, or transfer your personal information to third parties for commercial purposes. However, information may be shared in the following limited circumstances:
5.1 Service Provider Partners
Necessary information is shared with trusted technology and payment partners to operate our services. These partners are obligated to uphold the same standard of privacy protection.
5.2 Legal Obligations
If we are required to comply with a court order, government directive, or legal requirement, we may provide specific information to the relevant authorities.
5.3 Fraud Prevention
Under the anti-money laundering (AML) and counter-terrorism financing (CFT) framework, required information may be provided to the relevant authorities.
5.4 Business Transfer
If abv77 undergoes a transfer of business ownership or a merger, your information may form part of that process. Even in such cases, the terms of this Privacy Policy will remain in effect.
6. Cookies & Tracking Technologies
abv77 uses cookies and similar technologies on its website. These technologies help improve your browsing experience and keep the platform functioning correctly.
6.1 Essential Cookies
These cookies are necessary for the basic functionality of the platform. They are used to maintain your login session, perform security checks, and process payments. These cookies cannot be disabled.
6.2 Functional Cookies
These cookies are used to remember your preferred language, display settings, and other personalised preferences.
6.3 Analytics Cookies
These cookies are used to collect anonymous statistical data to help us understand how our platform is being used. Personally identifiable information is not collected through them.
You can control or disable most cookies through your browser settings. However, disabling certain cookies may cause some platform features to not work correctly.
7. Your Rights
As a registered user of abv77, you have the following rights regarding your own information:
7.1 Right to Access
You may request at any time to know what information we hold about you. We will provide this information within a reasonable time.
7.2 Right to Correction
If any of your information is incorrect, you may request a correction. This can be done directly from your account profile or through customer support.
7.3 Right to Request Deletion
In certain circumstances, you may request that your information be deleted. However, due to legal obligations, we may be required to retain some information for a defined period.
7.4 Right to Object to Processing
You may object to specific uses of your information. In particular, you may opt out of marketing communications at any time.
7.5 Data Portability
You have the right to request a copy of your information in a structured, machine-readable format.
To exercise any of the above rights, contact us at [email protected]. We will verify your request and take the appropriate steps.
8. Protection of Minors
abv77 is intended only for individuals aged 21 or above. We do not collect or store information from minors.
If we become aware that a minor has registered on our platform or provided information, we will immediately close that account and delete the associated information.
If you become aware that a minor is using our platform, please notify us at [email protected]. We will take prompt action.
9. Third-Party Services
The abv77 platform uses services from game providers (Pragmatic Play, Evolution Gaming, NetEnt, Microgaming, Spribe, Ezugi, and others) and payment processors. These third parties have their own privacy policies and manage information according to their own standards.
abv77 is not responsible for how your information is handled by third-party services or platforms. We recommend reading the privacy policy of the relevant provider before using their services.
We ensure that all third parties working with us meet the minimum standards for data protection.
10. Policy Changes
abv77 may update this Privacy Policy from time to time. For any significant changes, we will notify you in the following ways:
- By publishing a notice on the platform
- By sending a message to your registered email address
- By publishing the updated version on this page
If you continue using our services after being notified of changes, you will be considered to have accepted the updated Policy. We therefore recommend visiting this page regularly.
Contact Us
If you have any questions, concerns, or complaints about the Privacy Policy, please get in touch with us. Our team is ready to assist in both Bengali and English.